Terms of Service

KaroKheng Fitness online programs, sold through the Trainerize app

Last updated: 25 September 2026

These terms are the agreement between you and us for every online program you buy or join through our Trainerize account. Please read the summary box first. It holds everything about money.

1. Who we are

We are Karokhao LLC, the company behind KaroKheng Fitness and THE KAROKHENG programs, run by coach Caroline Mohamed. "We", "us" and "our" mean Karokhao LLC. "You" means the person who buys or joins a program.

Contact: contact@karokhengfitness.com.

2. What these terms cover

These terms apply to every program you buy or join through our Trainerize account, today and in the future. Each product's own summary, shown on its page before you buy, is part of these terms. The Product schedule at the end lists what each product includes.

You accept these terms when you tap to agree before your first payment, or when you join a free program. If you do not agree, do not buy or join.

You must be at least 18 years old to buy or join.

3. What you get

The paths (STRENGTH, HYPERTROPHY, ENDURANCE). Each is a 12-week training program in three phases, built by Caroline and delivered in the app. You get:

• the program for your path, in the app;
• scheduled messages from Caroline through the 12 weeks;
• a check-in form with the same four tests every 4 weeks, so you can see your progress;
• a macro guide for your path (a PDF in the app, under Meal Plan) that shows you how to work out your own numbers;
• a live Q&A for members twice a month. The date and the link come to you before each one.

The paths are gym-based. You need access to a gym with standard equipment. A path is a set program, not a plan written for you personally, and it does not include one-to-one messaging with Caroline or personal nutrition targets. Personal programming and personal targets are part of 1:1 coaching.

The free challenge. A 2-week bodyweight program with three sessions you do at your own pace, check-in forms and scheduled messages in the app. No equipment is needed.

Other products. See the Product schedule.

We may improve or reorder the content of a program while you are on it. We will not take away a feature listed above for the time you have already paid for.

4. Price, billing and automatic charges

• Prices are in US dollars and are shown on each product's page before you pay.
• Payments are processed by Stripe through the Trainerize app. You authorize us to charge the card you give at checkout on the dates shown in the summary box.
• A path is charged 3 times: on its start day, then 4 and 8 weeks later. It never renews.
• We never change the price of a path you have already bought.
• If a payment fails, we may pause or end your access to that path until it is paid. We do not add late fees.
• Any product that continues until you cancel says so clearly, with its price, how often it charges and any minimum term, in its summary before you buy. If we ever change the price of such a product, we tell you by email at least 7 days and no more than 30 days before the new price applies, and you can cancel before it does.

5. Cancelling

You can cancel a paid product at any time. It is as easy to cancel as it was to buy.

• Online: log in to your account on the web version of the app, open My Purchases, and cancel.
• By email: write to contact@karokhengfitness.com with "Cancel" and the product name. We confirm by email within 2 business days. A cancellation counts from the day your email arrives.

When you cancel, no further charges are taken. You keep access until the end of the period you have already paid for. After that, your access to that product can end.

If a product has a minimum term, its summary says so before you buy, and cancelling stops the charges once that minimum term is complete.

We can end your access if you break these terms (for example by sharing your login or our content). If we end it for any other reason, we refund the unused part of the period you paid for.

6. Refunds

• Change of mind: cancel within 3 business days (not counting weekends and US public holidays) of buying a path or of its first charge, whichever is later, and we refund everything you paid for that path.
• After that, a 4-week period that has already started is not refunded, unless the law requires it. Cancelling stops every charge still to come.
• Health or death: if you become physically unable to use most of your program, or you die, you or your estate can cancel and we refund the unused part, counted by the weeks left. We may ask for a doctor's note.
• Our mistakes: a double charge or a billing error is always refunded in full.
• Refunds go back to the card you paid with, within 30 days of the request.

7. Health and safety

Please read this section carefully. It limits our liability.

• We are not doctors. Our programs, messages, live Q&As and guides are fitness coaching and general information. They are not medical advice, diagnosis or treatment.
• See your doctor first before you start any program, and especially if you are pregnant or have recently given birth, have a heart, blood pressure, joint, back or other medical condition, have an injury, take medication, or have any doubt about your health.
• The PAR-Q and the waiver. When we add you to the app, your welcome email arrives with two documents attached: a health questionnaire (PAR-Q) and our waiver. Read both before your first session. Complete the PAR-Q honestly. If you answer yes to any question, get your doctor's clearance before you train. The waiver is part of this agreement.
• Stop if something is wrong. Stop training at once if you feel pain, dizziness, chest pain or pressure, shortness of breath beyond normal effort, or feel unwell, and get medical help if you need it. Do not train through pain.
• Train within your limits. Use weights and loads you can control with good form. Warm up. Use a safe space and equipment in good condition. You choose when, where and how hard you train, and you are responsible for that choice.
• Assumption of risk. Exercise, including heavy lifting, high-intensity intervals and endurance work, carries risks, including muscle strain, joint and back injury, heart problems, and in rare cases serious injury or death. You understand these risks and you accept them voluntarily.
• Release. To the fullest extent the law allows, you release Karokhao LLC, Caroline Mohamed and anyone working with us from any claim for injury, illness or loss arising from your participation in our programs, including claims based on our negligence. This release does not cover gross negligence or intentional misconduct, or anything else the law does not let us exclude.
• The waiver comes first where it protects more. If the waiver and this section differ on health, safety, risk or liability, the wording that gives Karokhao LLC and Caroline Mohamed more protection applies, to the extent the law allows.

8. The macro guide is general information

The macro guide shows you a general method to estimate your own calories and macronutrients. It is not a meal plan written for you, and it is not medical or nutrition advice. Talk to your doctor or a registered dietitian before you use it if you are pregnant or breastfeeding, have diabetes or kidney disease, have ever had an eating disorder or think you might, or have any other medical condition. The guide itself repeats this and lists when to stop.

9. Results are not guaranteed

Everyone starts from a different place. Your results depend on your effort, consistency, sleep, food, health and other things we do not control. Any results, numbers or examples we share are not a promise of what you will achieve.

10. Your responsibilities

You agree to:

• give us true information, including on the PAR-Q, and tell us if your health changes;
• follow the program's instructions and the safety rules in section 7;
• keep your login to yourself and not share your account;
• be respectful in messages and live Q&As. We can remove anyone who harasses others.

11. The app

Our programs are delivered through ABC Trainerize, a third-party app. You also accept Trainerize's own end-user terms when you first open the app. Those terms are between you and Trainerize and are separate from these.

You need a compatible phone or computer and an internet connection. We are not responsible for outages or errors in the app, in the App Store or Google Play, or in Stripe. If an outage stops you training for a meaningful part of a period you paid for, email us and we will make it right, by extending your access or refunding that part.

12. Our content

All programs, workouts, videos, messages, forms, guides and live Q&A content are owned by Karokhao LLC or used with permission. When you buy or join, you get a personal, non-transferable right to use them for your own training while your access lasts.

You may not copy, record, share, resell, publish or teach from our content, or use it to train others, without our written permission.

13. Privacy

• What we collect: your account details (name and email) and what you enter in the app, including your PAR-Q and other health answers, workouts, check-in answers, body measurements, progress photos and messages.
• Payments: handled by Stripe through Trainerize. We never see your full card number.
• What we use it for: delivering your program and coaching you, and running your account.
• We do not sell it. Your information is never sold or rented to anyone.
• The app: Trainerize runs the app and holds your data under its own privacy policy.
• Deletion: email contact@karokhengfitness.com and ask us to delete your data. We confirm by email once it is done. We keep only what the law requires us to keep, such as payment records.

14. Limitation of liability

To the fullest extent the law allows:

• our programs are provided "as is", without any promise that they suit your particular purpose;
• we are not liable for indirect or consequential losses, such as lost income or lost opportunity;
• our total liability to you for any claim about a product is limited to the amount you paid us for that product.

Nothing in these terms limits a right you have under consumer protection law that cannot be waived.

15. Changes to these terms

We may update these terms. The date at the top shows the latest version. For a product you have already bought, the terms you accepted keep applying until its current term ends, unless the law requires a change. For a product that continues until you cancel, we tell you about any important change by email or in the app before it applies, and you can cancel before it does.

16. Governing law

These terms are governed by the laws of the State of Florida and applicable US federal law. Any dispute goes to the courts of Miami-Dade County, Florida, unless the law of your place of residence gives you the right to bring it elsewhere.

17. Contact

Questions, cancellations, refunds and privacy requests: contact@karokhengfitness.com

Product schedule

This schedule grows as we add products. A new product appears here, with its price, billing, length and how to cancel, before it goes on sale.

Agreeing at checkout

By agreeing, you accept these Terms of Service and authorize Karokhao LLC to charge your card USD 49 on the day your path starts and again 4 and 8 weeks later: 3 charges, USD 147 in total, then billing stops by itself. Cancel anytime in My Purchases on the web app or at contact@karokhengfitness.com.